NOTE: THIS POSITION IS TO JOIN AS W2 ONLY.
ServiceNow Administrator
Location: Columbia, MD (REMOTE)
Contract to Hire
- Platform Administrator
- A technical resource who performs the day-to-day administration of the platform
- Maintains the stability and usability of the platform across production and nonproduction environments
- Performs application maintenance to include performance monitoring and error identification and remediation
- Manages support for incidents
- Leads upgrade planning and execution
- Manages instance security: user/group access, administration, access control lists. etc.
- Provides configuration assistance to developers
Note: Platform administrators may or may not be designated as a customer admin. Customer admins have slightly higher privileleges in Now Support so they can activate plugins, administer an upgrade, create support tickets with ServiceNow and more.