Loginsoft Consulting LLC

    NOTE: THIS POSITION IS TO JOIN AS W2 ONLY.

    Technical Writer

    Location : Seattle, WA/ NYC, NY or Atlanta, GA

    Duration: 4+ Months

    Job Responsibilities / Typical Day in the Role

    Client is looking for a Support Content Writer to research and write content for our client streaming products (primarily the Max Help Center at help.max.com).

    You're something of a computer geek: comfortable with technology, apps, and fixing problems.

    You also enjoy the challenge of writing simple, conversational content that helps people accomplish tasks.

    Your attention to detail is impeccable.

    • Work with a focused and fast-paced team to research and write content that answers common customer questions and solves customer problems.
    • Ï Write content to support new devices, software updates, promotions, partnerships, shows/movies, and more.
    • Ï Partner with the CX Strategy & Operations team to understand common support issues and address them in our content.
    • Ï Leverage data sources to provide data-driven analysis and content recommendations, with a commitment to continuously improve the customer experience. Iterate, test, and optimize content to help uncover the most successful approaches.

    Must Have Skills / Requirements

    • Support content experience
    • Self service content experience
    • Need to be a self starter
    • Ï Able to translate complicated tasks into clear and easy-to-understand steps
    • Ï A self-starter and creative problem solver, with the ability to write content quickly
    • Ï Passionate about building and cultivating a best-in-class customer experience
    • Ï Excellent interpersonal and communication skills (written and oral)
    • Ï Possess a customer-centric point of view
    • Ï Product support experience is a plus
    • Ï Highly organized and detail oriented; able to balance multiple projects in a fast-paced, deadline-driven environment
    • Ï Able to work autonomously with direction and mentorship
    • Ï Relentlessly positive, with a ‘can’t be stopped’ attitude

    Nice to Have Skills / Preferred Requirements

    • If they come from Hulu, xbox from support content experience
    • External product experience
    • Streaming service experience
    • If they have experience on a world wide product
    • Product support experience
    • Writing chat bot experience
    • UX writer

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